HurryTimer
  • Introduction
  • Getting Started
    • Installation
    • Creating a one-time campaign
    • Creating an evergreen campaign
    • Creating a recurring campaign
    • Setting an expiry action
    • Adding a countdown timer to the product page
    • Customize the countdown timer appearance
    • Adding headline
    • Adding a call to action button
    • Displaying countdown timer in sticky bar
    • FAQ
    • Billing
  • Developer documentation
  • Expiry Actions
    • Expire a coupon
  • Appearance
    • Custom CSS
  • Troubleshooting
    • My Evergreen timer is not working properly
    • Invalid license key error message
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  • WP Rocket

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  1. Troubleshooting

My Evergreen timer is not working properly

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Last updated 2 years ago

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If you have a caching plugin installed, you may encounter the following problems with your evergreen countdown timer:

  • The countdown resets automatically each time you refresh the page

  • The countdown has expired for all visitors

  • The same countdown is showing up for all visitors

Since evergreen timers depend on cookies to recognize returning visitors, certain aggressive caching settings may result in this problem. To solve it, you need to exclude the timer cookie from caching. Please follow the instructions below to implement this setting in your caching plugin:

Litespeed Cache

  1. Go to Litespeed Cache menu > Cache > Excludes

  2. Scroll down to Do Not Cache Cookies

  3. Add your timers' cookies. For instance, if the timer ID is 1234, as shown in the screenshot below:

the cookie should be named _ht_CDT-1234, as demonstrated in the screenshot below.

WP Rocket

  1. Go to the WordPress settings menu > WP Rocket > Advanced Rules, and scroll down to Never Cache Cookies

  2. Add the cookie _ht_CDT, as demonstrated in the screenshot below.